1. Website operator
FALAK ALSAFA Technical Services CO. (شركة فلك الصفة للخدمات الفنية) operates the website under the Falak Works brand. The company’s legal form is Civil Company. It holds professional licence 1512264 issued by the Dubai Department of Economy and Tourism. Its address is WH2-06A-SH-179, Block A, Warehouse WH2-06A-SH, Saih Shuaib 3 (Dubai Industrial City), Dubai, UAE. Contact info@falakworks.com or +971 58 632 4663 for questions about this website or a proposed project.
2. Information and service descriptions
The website provides general information about the company’s technical services. Descriptions help you identify services to discuss; they are not a project-specific technical assessment, binding quotation or guarantee that every request can be accepted. Availability, suitability, permissions, site access, materials and timing depend on the individual project. Website information may be corrected or updated.
3. Enquiries and quotations
An enquiry by telephone or email does not by itself place an order or create a service contract. Before work is agreed, the written quotation or service agreement should clearly state the scope and specifications, materials, total price and applicable taxes, payment arrangements, timing, responsibilities, variations, and applicable cancellation and warranty terms. Arabic service and contractual information and an Arabic invoice must be provided as required by UAE consumer-protection law; English may be provided alongside Arabic. Any applicable charges must be disclosed before acceptance. This website takes no payments and sets no standard deposit, cancellation fee or fixed warranty period. The accepted quotation or service agreement governs the work, subject to mandatory UAE rights.
4. Your use of the website
You may use this website to learn about the company and make lawful enquiries. You must not attempt unauthorised access, interfere with its operation, introduce malicious software, misuse contact details for unsolicited communications or use the website for unlawful or fraudulent activity. Information you provide for an enquiry should be accurate to the best of your knowledge, and you should have authority to share any documents or photographs.
5. Images and intellectual property
Photographs on this website are illustrative images of interiors and materials. They are not presented as completed Falak Works projects, client premises or evidence of endorsement. The website’s branding, written content and original design, together with licensed photographs, fonts and other materials, are protected by their respective intellectual property rights. You may view and share links to the website; reproducing protected material for commercial use requires permission from the relevant rights holder or an applicable licence.
6. External services and website availability
Email and telephone links use services or applications outside this website. Their operation and terms are controlled by their providers. The website may be interrupted, unavailable or changed for maintenance, security or other operational reasons. Take appropriate steps to protect your device and keep independent copies of information relevant to a project.
7. Service warranties and statutory rights
Mandatory UAE consumer rights apply to services where the law requires them. Under Article 13 of Cabinet Resolution No. 66 of 2023, a service warranty must cover a reasonable period suited to the nature of the service or the agreed period, whichever is longer. If the provider fails to honour that obligation, the consumer may choose the applicable remedy: a full refund for non-performance or failure to perform, a proportionate partial refund reflecting benefit received or the shortfall, or correct re-performance of the agreed service. Relevant risks and precautions must be explained as required by law. These rights are not replaced by the absence of a fixed warranty period on this website. Nothing in these terms excludes liability that cannot lawfully be excluded, limits mandatory compensation or remedies, or overrides other applicable statutory protections.
8. Privacy
The Privacy Policy explains information handling associated with the website and enquiries, including language preference storage and privacy contact details. Please read it before sending personal information. These terms do not treat use of the website as consent to unrelated marketing.
9. Applicable law and resolving concerns
These website terms are governed by the applicable laws of the United Arab Emirates and, where relevant, the Emirate of Dubai. You can contact info@falakworks.com or +971 58 632 4663 to discuss a concern about the website or agreed services. You may also use the eligible consumer-complaint channels of Dubai’s Department of Economy and Tourism without first contacting us. Unresolved disputes are subject to the competent courts and legally required procedures under applicable law, without restricting statutory rights.
10. Updates and language versions
These terms may be updated, with the latest date shown above. A later website update does not by itself change an existing accepted service agreement. English and Arabic versions are provided for accessibility; any interpretation must preserve applicable legal rights and the parties’ separately agreed service terms. If wording is unclear, contact us for clarification before relying on it.
Questions about these details?
info@falakworks.com